Your privacy is important to us. We will not sell or authorize the sale of your email address or personal information to anyone at any time. We will at all times consider your feedback and encourage all users to share with us their opinions, concerns and general thoughts related to our service. We can always be reached via the contact form on this Site or mobile application. We may not respond to every email we receive, but we promise to read them all.
We take reasonable steps to protect your personal information. However, no Internet, mobile applications, email or other electronic transmissions are ever fully secure or error free, so please consider taking special care in deciding what information you send to us. You, the user, are responsible for maintaining the secrecy of your login information to help prevent others from accessing your personally identifiable information.
We receive Personal Information directly from users who are interested in obtaining access to “logged in” user portions of the Sites, mobile applications or various products and services from us or from third parties. We collect Personal Information when you register, access, or visit the Service, including when you participate in activities in the Service.
We receive and store any information you enter on our Service or provide to us in any other way. The types of Personal Information collected may include your name, user name, email address, and location information.
The Personal Information you provide is used for such purposes as allowing you to interact with other users, improving the Service, customizing the advertising and content you see, and communicating with you about specials and new features. We may also use this Personal Information in order to adapt the Services to your needs, to research the effectiveness of our network, and to develop new tools for the community of users who access the Service on the Internet, mobile web or via our mobile app.
Service Provider may store information it collects itself or such information may be included in databases owned and maintained by Service Provider affiliates, agents or service providers. The Site and mobile application may use such information and pool it with other information to track, for example, the total number of visitors to our Site or mobile application, the number of visitors to each page of our Site, the domain names of our visitors’ Internet service providers, and how our users use and interact with the service. Service Provider may also disclose aggregated user statistics in order to describe our services to current and prospective business partners, and to other third parties for other lawful purposes.
When you use the Service we may store a small amount of information on your computer or mobile device. This information will be in the form of a file. These small files stored on your computer or mobile device, not on our Site. We use these files in our web tools to deliver content specific to your interests, and so that you do not need to reenter all of your registration data at each visit. Our Site(s) or mobile application may also use a variety of technical methods for tracking purposes. We may also use these technical methods to analyze the traffic patterns on our Site(s) and mobile application.
To provide the Service to you, we may derive location information from your wireless carrier, certain third-party service providers, or directly from the mobile device that you are using. When you use the Service, our servers automatically record certain information about your usage. These server logs may include information such as a mobile device identification number and device identifier, web requests, IP address, browser type, browser language, referring/exit pages and URLs, platform type, number of clicks, domain names, search terms, landing pages, pages viewed and the order of those pages, features used in the Service, the amount of time spent on particular screens, the dates and times of your requests, and one or more files that may uniquely identify your browser.
We may use your personally identifiable information in many ways, including helping improve your experience on the Service, troubleshooting, and sharing your information with third parties so that these third parties can provide services to you. Examples of such functions include mailing information, maintaining databases and processing payments. When we employ another company to perform a function of this nature, we only provide them with the information that they need to perform their specific function. We may also supplement personally identifiable information that we have collected directly from our users with other information that we obtain from third party partners. In addition, we may share your information when you participate in certain activities on our Site(s) and mobile application that are sponsored or operated by third parties.
Our Service is about sharing location and communicating with people and small businesses nearby, so we will use your location information to provide the basic functionality of the Service, such as displaying the location of the communication markers (the “Flag (s)”) you leave on the Service’s map to other users. Your location information may be subject to abuse, misuse, and monitoring by others, and you share your location at your own risk.
We may also take your personally identifiable information and make it non-personally identifiable, either by combining it with information about other individuals, or by removing characteristics (such as your name) that make the information personally identifiable to you. We may aggregate or de-personalize your personal information, and we may use and/or share the resulting non-personally identifiable information with third parties in any way.
One of the special features of the Service is that it may allow you to enable various online third party services, such as social media and social networking services (“Third Party Services”), to be directly integrated into your experience with the Service. By directly integrating these services, we make your mobile and online experiences richer, and more personalized. To take advantage of this feature, we may ask you to provide us your username and password for the relevant Third Party Services. By enabling such Third Party Services, you are allowing us to pass your log-in information and send and receive other information (such as geo-location and friend lists) to and from these service providers. When you add a Third Party Service account to the Service, we will collect your login information and other relevant information necessary to enable the Service to access that Third Party Service and your data contained within that Third Party Service. However, please remember that the manner in which Third Party Services use, store and disclose your information is governed solely by the policies of such third parties, and we shall have no liability or responsibility for the privacy practices or other actions of any Third Party Service that may be enabled within the Service.
This Site and mobile application is not intended for use by children under thirteen years of age. We do not knowingly collect personally identifiable information from children under thirteen years of age. If you are under 13 years of age, you should not register to become a member or provide any personally identifiable information through the Site. If you have reason to believe that a child under the age of 13 has provided Personal Information to the Service through this Site, please contact us, and we will endeavor to delete that information from our databases.
To keep your Personal Information accurate, current, and complete, please contact us as specified below. We will take reasonable steps to update or correct Personal Information in our possession that you have previously submitted via the Services.
Last updated: March 1, 2019
2. INTELLECTUAL PROPERTY
2.2 You shall not (and shall not allow any third party to) sell, assign, sublicense or otherwise transfer any right in any Software. Any reproduction, modification, creation of derivative works from or redistribution of the Software or the Service is prohibited without the express written consent of Service Provider.
2.3 You further agree not to reproduce, duplicate or copy the Content without the express written consent of Service Provider, and agree to abide by any and all copyright notices displayed on or through the Service. You shall not decompile or disassemble, reverse engineer or otherwise attempt to discover any source code contained in the Software or the Service.
2.5 Software available in connection with the Service and the transmission of applicable data, if any, is subject to United States export controls. No Software may be downloaded from the Service or otherwise exported or re-exported in violation of U.S. export laws. Downloading or using the Software is at your sole risk. Recognizing the global nature of the Internet, you agree to comply with all local rules and laws regarding your use of the Service, including as it concerns online conduct and acceptable content.
3. ACCESS; MOBILE SERVICES
3.1 Service Provider grants you a limited, revocable, non-sublicensable, nonexclusive license to access the Service for your own personal use. If you are under 13 years of age, you are not authorized to use the Service, with or without registering. In addition, if you are under 18 years old, you may use the Service, with or without registering, only with the approval of your parent or guardian.
3.2 In order to access some features of the Service, you will have to create an account. You may never use another user’s account without the account holder’s permission. When creating your account, you must provide accurate and complete information. You are solely responsible for all activity that occurs on your account, and you must keep your account password secure. You must notify Service Provider immediately of any breach of security or unauthorized use of your account. Although Service Provider will not be liable for any losses caused by any unauthorized use of your account, you will be liable for the losses of Service Provider or others due to such unauthorized use.
3.3 You agree not to use or launch any automated system, including without limitation, “robots,” “spiders,” “offline readers,” etc., that accesses the Service. You agree not to collect or harvest any personally identifiable information, including account names, from the Service, nor to use the communication systems provided by or through the Service for any commercial solicitation or illegal or improper purposes.
3.4 Notwithstanding the foregoing, Service Provider grants the operators of recognized international public search engines, such as Google and Bing, permission to use spiders to copy materials from the public areas (non-logged in areas) of the Site and mobile application for the sole purpose of creating publicly available searchable indices of the materials. Service Provider reserves the right to revoke these exceptions either generally or in specific cases.
3.5 The Service includes certain services that are available via a mobile device, including (i) the ability to upload content to the service via a mobile device, (ii) the ability to browse the service and the Site from a mobile device and (iii) the ability to access certain features through an application downloaded and installed on a mobile device (collectively, the “Mobile Services”). To the extent you access the Service or the Site through a mobile device, your wireless service carrier’s standard charges, data rates and other fees may apply. In addition, downloading, installing, or using certain Mobile Services may be prohibited or restricted by your carrier, and not all Mobile Services may work with all carriers or devices.
4. CONDITIONS OF USE
4.1 By using the Service, you specifically agree to comply with each of the following:
4.2. You will not post or transmit any material that violates or infringes the rights of any other party, including, without limitation, rights of privacy, rights of publicity, copyright, trademark, or other intellectual property rights.
4.3. You will not post any content that you did not create or that you do not own all right, title and interest in and to, including, without limitation, all copyright and rights of publicity contained therein.
4.4. You have fully complied with any third-party licenses relating to the material you post or transmit and have done all things necessary to successfully pass through to end users any required terms.
4.5. You will not post or transmit any material that is: is false, deceptive, misleading, or deceitful.
4.6. You will not post or transmit any material that is: abusive, hateful, racist, bigoted, sexist, violent, libelous, harassing, threatening, inflammatory, defamatory, vulgar, obscene, sexually-oriented, profane or is otherwise in violation of any applicable law, rule or regulation.
4.7. You will not post or transmit any material that deceptively impersonates any person or entity.
4.8. You will not post content that constitutes or contains any form of advertising or solicitation or for commercial purposes, promotional materials, commercial activities and/or sales, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” “contests,” “sweepstakes,” or any other form of solicitation. Do not post a URL unless it directly answers a user’s question.
4.9. You will not post or transmit any software or computer files that contains malware, computer viruses, worms, Trojan horses, rootkits, spyware, adware, and other malicious and unrequested software, computer code, or file, or obtain or attempt to access or otherwise obtain any materials or information through any means not intentionally made available or provided for through the Service.
4.10. You shall not submit any material that is intended to promote or commit an illegal act.
4.11. You will not solicit personal information from anyone under the age of 18, nor harvest or collect email addresses or other contact information of other users from the Service or the Site by electronic or other means for the purposes of sending unsolicited emails or other unsolicited communications.
4.12 You acknowledge that the use of the Service mobile application(s) includes an alert feature that is designed to provide broadcast capabilities to all users in the event of an emergency situation. As such, you will not abuse or irresponsibly use in any way this alert feature, whose misuse may cause harm to others.
4.13 By downloading and activating the Service application(s) you acknowledge that you may be subject to the irresponsible use of the service by other users, including the abuse and/or irresponsible use of the alert feature. Further, you acknowledge that Service Provider and its affiliated companies, officers, directors, employees and agents, are not in any way responsible for any actions and injuries (including death) of any kind, claims, rights, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising from any other user or users’ misuse of and access to the alert feature.
Failure to comply with the above rules may lead to you being immediately and permanently banned, with notification to your Internet Service Provider if deemed appropriate by Service Provider.
5. DISCLAIMERS AS TO THIRD PARTY SUBMISSIONS
5.1 The Service may permit the submission of text, audio, video, or other content submitted by you and other third parties such as our partners (“Third Party Submission(s)”) and the hosting, sharing, and/or publishing of such Third Party Submissions. Third Party Submissions include, but are not limited to, blog postings, comment postings, geo-related check-ins, replies, photos, and any other interactive area of the Service.
5.2 By posting, submitting or uploading Third Party Submissions to any area of the Service, you automatically grant, and you represent and warrant that you have the right to grant, to Service Provider an irrevocable, perpetual, transferable, non-exclusive, royalty-free, fully paid, worldwide license to use, copy, perform, display, transmit, store, modify and distribute said Third Party Submissions and to prepare derivative works of, or incorporate into other works, said Third Party Submissions, and to grant and authorize sublicenses (through multiple tiers) of the foregoing. Furthermore, by posting Third Party Submissions to or through the Service, you automatically grant Service Provider all rights necessary to prohibit any subsequent aggregation, display, copying, duplication, reproduction, or exploitation of the Third Party Submissions by any party for any purpose.
5.3 When posting Third Party Submissions, you agree never to use a third-party agent, service, or intermediary that offers to post Third Party Submissions to the Service on your behalf (“Posting Agent”). Posting Agents are not permitted to post Third Party Submissions on behalf of others, to cause Third Party Submissions to be so posted, or otherwise access the Service to facilitate posting Third Party Submissions on behalf of others, except with express written permission from Service Provider.
5.4 Service Provider reserves the right to modify or discontinue, temporarily or permanently, the Service, including its interactive features, blogs, comments (or any part thereof) with or without notice at any time. You agree that Service Provider shall not be liable to you or to any third party for any modification, suspension, or discontinuance of any part of the Service.
5.5 You are and shall remain solely responsible for any and all Third Party Submissions you make through the Service. You acknowledge that any information you disclose through the Service becomes public information and can be used by people you do not know. Accordingly, you should exercise caution when deciding to disclose any information. Any such disclosures are at your own risk.
5.6 Service Provider does not prescreen Third Party Submissions submitted and Service Provider has no duty to monitor any interactive area of the Service. Although we may monitor or review Third Party Submissions from time to time, we do not actively monitor the Service and we are not under any obligation to do so. Each user is solely responsible and liable for the contents of his or her Third Party Submissions, and we are not responsible in any way for the content or opinions expressed therein. We have the right, but not the obligation, to remove, edit or move, at any time, any material posted, in each case as we deem appropriate. Service Provider may refuse to post or deliver, remove, modify or otherwise use or take any action with respect to any submission on the Site.
5.7 You must not describe or assign keywords to your Third Party Submissions, including blogs, in a misleading or unlawful manner, including in a manner intended to trade on the name or reputation of others, and Service Provider may change or remove any description or keyword that it considers inappropriate or unlawful, or otherwise likely to cause Service Provider liability.
5.8 You acknowledge and agree that any questions, comments, suggestions, ideas, feedback or other information about the Site or the Service (“Feedback”), provided by you to Service Provider are non-confidential and Service Provider shall be entitled to the unrestricted use and dissemination of this Feedback for any purpose, commercial or otherwise, without acknowledgment or compensation to you.
5.9 You acknowledge that the interactive features on the Service are not for private communications. You acknowledge that you have no expectation of privacy with regard to any submission to the Service. Service Provider cannot guarantee the security of any information you disclose through the Service; you make such disclosures at your own risk.
6. LIMITS ON THIRD PARTY SUBMISSIONS
6.1 You understand that when using the Service, you will be exposed to Third Party Submissions from a variety of sources, and that Service Provider is not responsible for the accuracy, usefulness, safety, or intellectual property rights of or relating to such Third Party Submissions. You further understand and acknowledge that you may be exposed to Third Party Submissions that are inaccurate, offensive, indecent, or objectionable, and you agree to waive, and hereby do waive, any legal or equitable rights or remedies you have or may have against Service Provider with respect thereto, and agree to indemnify and hold Service Provider, its owners/operators, affiliates, and/or licensors, harmless to the fullest extent allowed by law regarding all matters related to your use of the Site.
6.2 Service Provider does not endorse any Third Party Submission or any opinion, recommendation, or advice expressed therein, and Service Provider expressly disclaims any and all liability in connection with Third Party Submissions.
6.3 Service Provider does not permit copyright infringing activities and infringement of intellectual property rights on the Site, and Service Provider will remove Content and Third Party Submissions if properly notified that such Content or Third Party Submission infringes on another’s intellectual property rights. Service Provider reserves the right to remove Content and Third Party Submissions without prior notice.
6.4 In particular, if you are a copyright owner or an agent thereof and believe that any Third Party Submission or other Content infringes upon your copyrights, you may submit a notification pursuant to the Digital Millennium Copyright Act (“DMCA”) to our Copyright Agent via the form on this website or mobile application. The information provided to our Copyright Agent must be in writing and contain the following (see 17 U.S.C 512(c)(3) for further detail):
6.4.1 A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
6.4.2 Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
6.4.3 Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled and information reasonably sufficient to permit the service provider to locate the material;
6.4.4 Information reasonably sufficient to permit the service provider to contact you, such as an address, telephone number, and, if available, an electronic mail;
6.4.5 A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law;
6.4.6 A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
6.4.7 You acknowledge that if you fail to comply with all of the requirements of this Section, your DMCA notice may not be valid.
7. Third-Party Services
However, please remember that the manner in which third party services use, store and disclose your information is governed solely by the policies of such third parties, and Service Provider will have no liability or responsibility for the privacy practices or other actions of any third party site or service that may be enabled within your Service Provider Service.
In addition, Service Provider is not responsible for the accuracy, availability or reliability of any geo-location, software, information, content, goods, data, opinions, advice or statements made available in connection with third party services. As such, Service Provider is not liable for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such third party service. Service Provider enables these features merely as a convenience and the inclusion of such features does not imply an endorsement or recommendation.
8. Apple-enabled Software Applications
• You may not use the Apple-Enabled Software in any manner that is in violation of or inconsistent with the Usage Rules set forth for Apple-Enabled Software in, or otherwise be in conflict with, the App Store Terms of Service.
• Your license to use the Apple-Enabled Software is limited to a non-transferable license to use the Apple-Enabled Software on an iPhone OS Product that you own or control, as permitted by the Usage Rules set forth in the App Store Terms of Service.
• Apple has no obligation whatsoever to provide any maintenance or support services with respect to the Apple-Enabled Software.
• Apple is not responsible for any product warranties, whether express or implied by law. In the event of any failure of the Apple-Enabled Software to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the Apple-Enabled Software to you, if any; and, to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Apple-Enabled Software, or any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty, which will be Service Provider’s sole responsibility, to the extent it cannot be disclaimed under applicable law.
• Service Provider and you acknowledge that Service Provider, not Apple, is responsible for addressing any claims of you or any third party relating to the Apple-Enabled Software or your possession and/or use of that Apple-Enabled Software, including, but not limited to: (i) product liability claims; (ii) any claim that the Apple-Enabled Software fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation.
• In the event of any third party claim that the Apple-Enabled Software or the end-user’s possession and use of that Apple-Enabled Software infringes that third party’s intellectual property rights, as between Service Provider and Apple, Service Provider, not Apple, will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim.
• You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
• If you have any questions, complaints or claims with respect to the Apple-Enabled Software, they should be directed to Service Provider via the contact form on this Site or mobile application.
9. WARRANTY DISCLAIMER
THE SERVICE, INCLUDING ANY CONTENT, THIRD PARTY SUBMISSIONS OR INFORMATION CONTAINED WITHIN IT, IS PROVIDED “AS IS” AND “AS AVAILABLE” WITH NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THE SERVICE. SERVICE PROVIDER MAKES NO WARRANTY THAT (I) THE SERVICE WILL MEET YOUR REQUIREMENTS, (II) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (III) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE, OR (IV) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS.
10. LIMITATION OF LIABILITY
YOU EXPRESSLY UNDERSTAND AND AGREE THAT SERVICE PROVIDER, ITS AFFILIATES AND ITS SPONSORS ARE NEITHER RESPONSIBLE NOR LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE OR DAMAGES FOR LOST PROFITS, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, ARISING OUT OF OR RELATING IN ANY WAY TO (I) THE USE OR THE INABILITY TO USE THE SERVICE; (II) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (III) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE; OR (IV) THE SERVICE, AND/OR CONTENT OR INFORMATION CONTAINED WITHIN THE SITE OR THE SERVICE. IN NO EVENT SHALL SERVICE PROVIDER’S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES OR CAUSES OF ACTION EXCEED THE AMOUNT YOU HAVE PAID SERVICE PROVIDER IN THE LAST SIX (6) MONTHS, OR, IF GREATER, ONE HUNDRED DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS SET FORTH ABOVE MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SERVICE OR WITH THESE TERMS OF SERVICE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USE OF THE SERVICE.
12. Governing Law / Disputes
Last updated: March 1, 2019.
The flag screens display a Public/Private filter in the top-left corner, which toggles the user’s view between the two flag types. Public flags are planted by businesses. They may include special promotions, deals, loyalty offers and other promotional messages. Residents cannot plant public flags. Private flags contain messages between one or more individuals and are not intended for community-wide viewing.
Group flags are accessible only to members of a flag’s corresponding group. Tapping the Public/Private filter will refresh the screen and display flags that pertain to the filtered flag type.
Both private and public flags can be viewed in a list or on a map. In list view, tiles for non-tripped flags will be displayed at the top of the list. Tripped flag tiles are displayed below non-tripped flags. Flag tiles are then sorted by date, with those planted most recently listed above older flags.
In map view, depending on where the user is standing, there could be many flags displayed or none at all. If the user’s location is turned off, the map view will display the nearest flags based on the user’s last known location.
The user can zoom in or out on this screen to change the orientation on the map for easier flag viewing. When the user taps on a flag in map view, the corresponding tile for that flag will slide up from the bottom of the screen.
Flag tiles reveal basic information about a flag. Tiles for private flags display the flag name, the username of the person who planted the flag, which user(s) the flag was planted for, the distance to the flag, the group name (if it’s a group flag), and when the flag was planted. Flags that are not immediately accessible by the entire community are considered private, so group flags are actually private until a user joins or is granted membership to a group. Public flag tiles display the flag name, category, approximate distance to the flag, and time in minutes, hours or days from when the flag was planted.
In map or list view, users can access detailed information about flags and how they work by tapping the (i) icon to the right of the Public/Private filter.
Refreshing the Flag Screen
Due to the high volume of public flags that may be available at any one time, tapping over to a public flag list view may require a screen refresh on occasion in order to display the most recent list of available flags.
Flag Detail Screen
Tapping a flag tile in map or list view will reveal the details of a flag. The user name and avatar representing the person or business that planted the flag appears at the top of the screen.
Chats can be initiated from the detail screen. Tapping the chat icon in the top-right corner of the screen will load a chat screen, where the recipient user can send a private chat message to the person or business that planted the flag.
For flags that have been tripped, the detail screen will reveal the flag’s description, image(s), and any other information that was included in the flag. These items remain hidden on detail screens for flags that have not yet been tripped.
Detail screens make it easy for users to view directions to the flag and the flag’s expiration. Flags can also be deleted from the user’s view by tapping ‘Ignore Flag’ at the bottom of the detail screen.
Public flag detail screens provide a link along the bottom that displays the Featured Sponsor screen of the planting business.
Abusive content can be reported from the flag detail screen. When ‘Report Abusive Content’ at the bottom of the screen is tapped, a message will appear asking the user to confirm the abuse. If the user confirms, a success message will appear and the app’s administrator will receive an email containing the complaint number and the user who submitted the complaint. App admins can review the details of each complaint from the management console.
Flag Alert Radius
The flag alert radius is the distance from a flag to the boundary, or perimeter, surrounding the flag. The flag alert radius can be set each time a new flag is planted, or the default setting of 300 meters can be used. The flag alert radius can be adjusted to account for changes in the flag’s ‘location sensitivity’ and account for certain conditions that might exist as intended recipients approach a flag. For instance, if a flag is planted on a highway and recipients are expected to be moving at high rates of speed, a larger radius (1/2 mile or larger) is recommended to ensure the recipients’ devices have enough time to detect the flag. If a flag is planted inside a home or storefront, a smaller radius (20 to 50 meters) will suffice because the recipient isn’t moving quickly.
There is no limit to the number of flags that can be created in. A resident can create numerous flags and assign them to individual recipients or for a multitude of recipients. There is also no limit on the number of people who can be assigned to an individual flag. Businesses can have as many flags active at any one time as they’d like as well.
Once a flag is deleted, it cannot be retrieved. Users should be instructed to exercise caution here. If a user deletes a flag, the flag will no longer be available for anyone to trip. In addition, if a user deletes a flag planted for him by another user, the recipient user will no longer have access to that flag. If a user deletes a flag he hasn’t yet tripped, the flag will no longer be available to trip. And if the user has already tripped the flag, deleting it will remove the contents of the flag from the user’s device.
Whenever a user plants a private flag, the person(s) for whom the flag was planted receives a notification informing them that a flag has been planted along with the username of the person who planted the flag. If a recipient chooses to ignore the flag, the person who planted the flag would not receive the usual trip notification(s) that is sent to a flag planter each time a recipient trips the flag. This allows a user to maintain location privacy and eliminate the ability for unauthorized users to track unsuspecting users.
People Assigned to Flags
After a user creates a flag and assigns one or more people, tapping ‘People Flag is Planted For’ on the flag detail screen will display the username of the person(s) assigned to the flag. If a flag is planted for more than one person, the number of assigned people will be listed on the ‘People Flag is Planted For’ tile. If the number listed here isn’t consistent with the number of people originally assigned to the flag, then one or more people have tapped the ‘ignore’ option on the flag itself.
The same is true with single-person assignments. If a flag has been planted for only one person and that person’s username, which would normally appear in list view immediately below the flag’s name, has been replaced by ‘0 assigned people,’ this indicates the person has chosen the ignore option.
In general, location does not have to be turned on in order for a consumer to use the service. However, the application does require location services in order to trip flags. Users will not be able to trip flags without location services turned on. The service will periodically track a device’s location and use that data to determine the phone’s proximity to flags. The location data collected by the service is used to enhance the quality of service provided to the end user.
Troubleshooting Flag Trips
If a user indicates that flags are not being successfully tripped, it must first be determined whether flags are actually being planted for that user. In order to trip flags, the user will have to check to make sure the ‘Tripped By Me’ option is turned on in the flag notifications area in Settings. This will ensure that the user receives a notification each time the user trips a flag. There are also notification options in Settings that will allow a user to be informed when someone plants a flag for him, and when someone trips a flag that he’s planted.
If things look good in Settings, the next thing the user can do is go to the flags area and tap the list icon in the top-right corner of the screen above the map. (List is the default view, but if the user’s last visit to flags concluded on the map screen, the user will have to tap the list icon to toggle back to that view.) If there are flags planted for the user, they can be easily identified in list view by looking immediately below the flag title on each tile. Flags planted for the user will display the username of the person who planted the flag. If there are flags listed for the user, the user should tap one and view the flag’s location on the map that displays immediately below the flag’s title and description. Based on the location of the flag and its perimeter, is this a flag the user should have tripped? If yes, the user should try planting a test flag for himself. For quickest results, the test flag should be planted nearby – ideally in an area that’s close enough to reach on foot. Instead of assigning others, the user should tap ‘Plant for Me’ and save. Now the user can try tripping the flag.
As the user approaches the test flag, the phone’s GPS indicator should appear at the top of the screen. If the GPS indicator does not appear, the user should check that location services are turned on. With location services on, the user should try getting as close as possible to the location of the flag.
If each of these steps have been performed and double-checked, and the user still does not receive trip notifications, the user can contact us by email at firstname.lastname@example.org.
After successfully planting a flag, a user can send a message to let others know he planted the flag. Tapping the ‘Share Flag’ button on the Flag Saved screen allows the user to select from email, SMS, Facebook, Twitter, Instagram or any other messaging application installed on the user’s device.
Regular users can plant private flags only, and only the people specifically invited to a private flag will have the ability to trip that flag.
Paid users, which can include small businesses, municipalities, non-profits and other organizations to which users choose to provide paid access, can plant public flags. By default, all users can trip public flags. When a user downloads the application and creates an account, the user is automatically opted into or ‘following’ all businesses/paid users. See Around Town for more information on checking and unchecking businesses.
When in Flags, tapping the flag icon in the lower-right corner of the screen will display the map screen. The user’s current position will be displayed on the map, accompanied by a flag. The flag’s position can be moved by dragging the map or inputting an address in the ‘Search Location’ field above.
The location of a flag can be changed at any time.
The radius slider at the bottom of the screen can be dragged right or left to increase or decrease the size of the boundary around the flag.
Paid users will see a loyalty option immediately below the map. The toggle allows paid users to attach a loyalty campaign to the flag. The loyalty toggle does not appear for regular users. When a paid user activates the loyalty option, the radius slider goes away and the loyalty flag is assigned a default radius of 20 meters.
If users have questions about flags – what they are, how to plant them, etc. – they can tap the information icon located in the top-right portion of the screen, just to the right of the ‘Search Location’ field. This will lead to Flag Fundamentals, a detailed overview of flags and how they work.
From here users can access Tips for Planting New Flags by tapping ‘Tips’ in the top-right corner.
After setting the flag’s location and boundary, tapping ‘Next’ in the top-right corner brings the user to the New Flag Details screen. This is where the flag’s details are entered, including name, description, date range, and trip frequency.
Paid users plant public flags. After entering a flag name and description, the user can attach a deal to the flag by tapping ‘Add Special Offer.’ On the internal Deal Details screen, the user inputs the deal’s Title and Description (both required fields). Details such as subtitle, fine print, an image and a link URL, are optional. An image might be a coupon, QR or validation code. The link URL can point to any external webpage, which is useful if the business owner would like to send a user to a website or designated landing page. A valid URL must be specified here, including all required characters such as ‘https://www.’ or ‘http://www.’ before the domain name.
Tapping ‘Save’ in the top-right corner brings the user back to the New Public Flag Details screen.
The user can set the activation and expiration dates on the flag using the Date Range selector. Paid users can plant an unlimited number of flags, so planting flags in advance can save time.
Finally, the user enters the flag’s Trip Frequency. This is an important step in the process. By default every flag is set at a frequency of ‘Once.’ This means the flag can be tripped only one time by an individual recipient. If the frequency is set to ‘Constant,’ each user can trip the flag repeatedly during the date range set for that flag. Abuse of the ‘Constant’ setting may cause user frustration, so it’s strongly recommended that paid users exercise caution when setting a flag’s trip frequency.
When planting public flags, there is no option to invite users, as there is with private flags. Public flags are available to all active users based on their preferences (see Around Town).
When private flag setting, users have the option of inviting one or more recipients to the flag and/or leaving the flag as a personal reminder. If permissions were granted at the time of download and install, the application will have access to the contacts on the planting user’s mobile device. This makes it easy to add recipients to a private flag.
Whenever a user plants a private flag, the person(s) for whom the flag was planted receives a notification informing them that a flag has been planted and who planted the flag.
Overall, the planting of a flag should take a user no more than three to five minutes.