Training & Support
We provide ongoing training and support in a variety of forms.
You will have an initial training session shortly after your agreement is finalized. We’d prefer to schedule this session before your service is launched but will work around you to find a convenient time. The initial training session can take place (1) in person, or (2) via web conference and video demo. In-person sessions are not mandatory. The initial training session can take anywhere from three to six hours.
There’s also a period of on-demand training available to you at anytime while your product is being developed and launched - usually during the first 90 days after agreement.
Additionally, we hold quarterly webinars to update licensees on product enhancements, marketing testimonials, success stories and other helpful insights.
You’ll also have regular access to a Village Vesl team member (during normal business hours, of course).